1. Information We Collect
- Personal Information: Name and phone number provided during account creation.
- Delivery Information: Pickup and drop-off addresses, package details, and delivery records.
- Usage Data: Basic app activity such as delivery requests, payment confirmations, and tracking logs.
2. How We Use Your Information
- To create and manage user accounts.
- To process and complete deliveries.
- To calculate fees and confirm payments.
- To maintain records for operational and legal purposes.
- To improve service quality and resolve disputes.
3. Data Storage & Security
- Customer data is stored securely by Movo for record-keeping.
- Reasonable technical and organizational measures are taken to protect data against unauthorized access, loss, or misuse.
- Data is retained only as long as necessary for service provision and compliance with Zimbabwean law.
4. Sharing of Information
- Movo does not sell or share customer data with third parties.
- Data may be disclosed if required by law or to enforce our Terms & Conditions.
- Limited information may be shared with delivery partners strictly for completing deliveries.
5. Payments & Financial Data
- Payment details (online or cash) are processed securely.
- Movo does not store sensitive financial information beyond transaction records necessary for accounting.
6. User Rights
- Users may request access to their personal data stored by Movo.
- Users may request correction of inaccurate information.
- Users may request deletion of their account and associated data, subject to legal and operational requirements.
7. Account Termination
- If an account is terminated (fraud, illegal activity, misuse), Movo may retain necessary records for compliance and dispute resolution.
8. Dispute Resolution
- Privacy-related disputes will first be addressed through mediation.
- If unresolved, disputes will be handled under the jurisdiction of Zimbabwean courts.
9. Updates to Policy
- Movo may update this Privacy Policy from time to time.
- Users will be notified of changes when they use the app.