1. Eligibility
- Movo services are available to users aged 13 years and older.
- The service is intended for users located in Zimbabwe.
2. Account Creation & Access
- Users must create an account using their name and phone number.
- Access is secured through OTP-based login (no passwords).
- Users are responsible for keeping their phone number active and accessible.
3. Services Provided
- Movo offers same-day delivery and tracking for small packages only.
- A fast delivery option is available, with prioritized delivery in under 1 hour.
- Movo does not accept illegal items (e.g., drugs, firearms) or highly fragile items.
4. Pricing & Payments
- Fees are calculated based on distance to delivery.
- Payments may be made before delivery or on deliveryvia online payment or cash.
- Fees are confirmed before dispatch.
5. User Responsibilities
- Users must ensure packages are properly packaged and labeled.
- Users may not send illegal or prohibited items.
- Users must be available at pickup and delivery locations.
6. Movo Responsibilities
- Movo will take reasonable measures to ensure package safety.
- All packages will be delivered on the same day, subject to traffic and other conditions.
- Fast delivery packages are prioritized over standard deliveries.
- If Movo directly causes damage or loss, a cash settlement may be agreed.
7. Refunds & Cancellations
- Users who cancel before pickup are entitled to a refund, less 25% administration costs.
- Once a package is picked up, cancellations are not possible.
8. Limitation of Liability
- Movo will not be responsible for loss or damage not directly caused by Movo.
- Compensation is limited to cases where Movo is proven directly responsible.
9. Intellectual Property
- All apps, logos, and branding are the exclusive property of Movo.
- Users may not copy, modify, or distribute Movo's intellectual property.
10. Data & Privacy
- Customer data (names, phone numbers, delivery records) is stored for record-keeping.
- Data will not be shared with third parties except as required by law.
11. Termination of Accounts
- Movo reserves the right to terminate accounts for fraud, illegal activity, or misuse.
- Termination may occur without prior notice.
12. Dispute Resolution
- In the event of disputes, Movo prefers mediation as the first step.
- If mediation fails, disputes will be resolved through the Zimbabwean courts.
13. Governing Law
- These Terms & Conditions are governed by the laws of Zimbabwe.
- Users agree to submit to the jurisdiction of Zimbabwean courts.
14. Changes to Terms
- Movo may update these Terms & Conditions at any time.
- Users will be notified of changes when they use the app.